How To Order and Other Frequently Asked Questions

  1. How do I place an order?
  2. I have a bankruptcy, will I be able to get financing?
  3. Should I wait for my financing to be completed before submitting my order?
  4. What if I change my mind about the Service and Warranty Plan I select?

1. How do I place an order?

There are several ways you can place an order.

Phone: Call us direct at (855) 839-5665 and a customer service representative will take your order and answer any questions you may have.

Website: Submit your order via this website by visiting the individual product pages and selecting the options available. All options must be selected before a price and an “Add to cart” button will appear. Select the ” Add to cart” button to place your selection into your cart. You may view your cart by selecting the option available in the white box in the upper right hand corner.

View Cart: In this area, you may delete or change the quantity of an item. Once you are satisfied with the item(s), select “Check Out”.

2. I have a bankruptcy, will I be able to get financing?

You are not alone when it comes to credit concerns. Even with a bankruptcy you may still be eligible for financing. We recommend you complete the complimentary application, which you can locate from our Financing Options page, page. Jeff, our financing representative, will work hard to find you financing with the payment options that will work best for you.

3. Should I wait for my financing to be completed before submitting my order?

Do not wait for your financing to be completed before submitting your order.  Once we receive your order, we will send you your pre-installation checklist so you can get started verifying all the things that need to be completed before your equipment arrives. When you check out select “Cheque Payment”. Orders submitted without payment are held for seven (7) business days. If we do not receive your payment within seven (7) business days your order will simply drop off. If you need more time submitting your payment, just let us know. Remember to reference your order confirmation number when contacting us regarding your selection.

4. What if I change my mind about the “Service and Warranty” plan I selected?

If you change your mind about the Service and Warranty plan you select, no problem, you may upgrade your plan at any time during the first year of ownership.

 

 Additional Frequently Asked Question (FAQ)

1. Where can I find information on equipment specifications?
2. What are the different types of Espresso Machines?
3. What is the difference between a traditional espresso machine and the super-automatic?
4. What is the difference between manual, semi-automatic and automatic (volumetric dosing) operating styles?

1. Where can I find information on equipment specifications?

There are two ways to learn about equipment specifications. On each individual equipment page, at the bottom, you will find a tab labeled “Specifications” Select the tab and you will find manufacturer specification(s) sheets regarding the equipment that you are currently viewing.  Also, available is a “Specifications” PDF which offers information on measurements, electrical and plumbing requirements, among other basic features for the equipment your are currently viewing as well as information on other machines in the same category. The PDF was designed as a quick reference to locate specific information, as well as to compare basic specifications between espresso machines in the same category.  Note: The “Specifications” PDFs are organized by equipment category, which are Traditional, Precision|Distinctive, Home|Office, Super-Automatic, and Grinder.

2. What are the different types of Espresso Machines?

There are two (2) types of espresso machines Traditional and Super-Automatic.

3. What is the difference between a traditional espresso machine and the super-automatic?

The Traditional espresso machine requires a barista or operator to place the coffee/espresso grounds into a portable brewing filter basket (porta-filter), tamp the grounds while in the basket, then engage the porta-filter securely under the brewing group. How the barista manages the brewing process will be dependent on the operating style of the machine. Operating styles range from manual, semi-automatic and automatic (volumetric dosing). Operation will be initiated by a lever, paddle, switch or button. Barista’s are responsible for starting and,in the case of manual and semi-automatic operating machines, end the brew process as well.

The Super-Automatic espresso machine comes in operating styles of 1 and 2 steps. All super-automatics grind, tamp and brew espresso simply by the operation of a button, key pad or touch screen. The super-automatic espresso machines require programming to create drink options. Operators of 2-Step machines are responsible for adding flavor to drinks and steaming or preparing milk if desired. If the machine is a 1-Step Super-Automatic it will deliver hot milk products and may also offer cold milk options as well as flavoring, making the super-automatic a super duper self-service espresso machine. Some Super-Automatics can be used alternating between 1 and 2 steps.

4. What is the difference between manual, semi-automatic and automatic (volumetric dosing) operating styles?

The manual machine is operated by a lever or paddle. The Barista will have control over pre-infusion timing and the volume of water used for brew. The Barista starts brewing by moving the lever down or the paddle over, moving the brew piston and opening the port to allow water flow. Manual machines can operate with or with out a pump system. Machines with out a pump obtain their brewing pressure by the steam in the boiler and the springs on the brew piston. The barista creates brew pressrure by releasing the lever. Machines like the La Marzocco Paddle and Rancilio Classe 10 RE use pump systems, and have their own heat exchangers or multi boiler systems for better temperature control.

The Semi-Automatic machine is operated by a switch. The barista is responsible for starting and ending the brewing process. The barista has control over the volume of water but will have limited control over pre-infusion.

The Automatic (Volumetric Dosing) machine is operated by programmable dosing buttons. Additionally, some units will have programmable features for pre-infusion. The barista begins the brewing process by selecting a dose button. Typically, programmable dosing buttons range from 3 -5 selections, however we have seen machines with up to. A basic selection could be: single shot, double shot and a manual button for semi-automatic operation.

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